Booking tickets

• Tickets can be booked via email and whatsapp.

• Proof of payment must be emailed or whatsapped within 6-8 hours from booking for any transaction to become accepted.

• Booking tickets are not transferrable and are valid only by the persons to whom the booking confirmation was issued and for the date and time shown thereon.

• It is the passenger’s responsibility to ensure that the correct information is shown on the ticket.

• Any excess monies paid will be used for admin fees and the balance will be forfeited.

Cancellation Policy

• A 50% cancellation fee will be charged for bookings before departure date.

• Once a booking ticket has been moved it cannot be cancelled again and credit will not be held.

• If a cancellation is not made within 24 hours before departure, you will forfeit your monies paid.

• A 25% cancellation fee will be charged for all Agent bookings cancelled within 2 weeks of booking transfer / Postponement will be re-quoted accordingly to postponement date.

Departure Times

• Passengers are required to be at the departure points 30 minutes before the time of departure shown on your booking confirmation.

• Any seat that is not filled within 5 minutes prior to the scheduled time of departure will be offered to a standby passenger on a first come, first served basis.

• If you are not on the bus at departure time, you will forfeit your money and booking.

• Each fare-paying passenger is permitted to take (Free of charge) a 1 x 20Kg piece of luggage (80cmx60cmx30cm) and 1 x piece hand luggage.

• Hand luggage must fit onto your lap.

• Extra luggage is allowed at a fee only by prior arrangement. No bodyboards/surfboards/skateboards/bicycles are allowed.

• Sunflower M3 reserves the right to refuse the carriage of luggage which does not comply with these conditions.

• Unaccompanied luggage will not be carried.

• Sunflower M3 is not responsible whatsoever for loss or damage to passenger’s luggage or personal effects.

• Sunflower M3 provides passenger liability insurance, in case of an accident caused by Sunflower M3, however insurance of passenger’s property or luggage is the passenger’s responsibility.

Smoking

• Is prohibited on/near all the busses (Tobacco / electronic devises/ vaping Pets

• No animals will be allowed on the busses with exception of a trained guide dog accompanying a blind passenger. Unaccompanied Children

• No unaccompanied children under the age of 12 years will be carried. Accidental Charge

• Any damages and breakages caused by a person making use of the services of Sunflower M3, whether to the inside of the vehicle or to the outside of the vehicle, will be held liable for the total amount of repairs for said damages.

General

• Sunflower M3 will make every effort to ensure you comfort and that our travellers will be on time.

• Sunflower M3 will make all efforts possible to keep to the published timetable, but services may be affected by road, weather or other conditions beyond our control.

Sunflower M3 will therefore not accept liability for any costs incurred by passengers under such circumstances.

• Sunflower M3 makes every effort to ensure connections between its services where appropriated and accepts no liability for loss or damages caused by any failure to make these connections or those perceived to exist with other service providers.

• Passengers are not permitted to travel on the vehicles between depots or other parking areas or terminals.

• Sunflower M3 serves the right to cancel any service or times of travel without reason or without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers.

• Sunflower M3 insurance is only liable for passengers where Sunflower M3 was at fault.

• Sunflower M3 serves the right to refuse to undertake the conveyance of any passenger/s who does not comply with these T&C’s and serves the right to refuse any consumption of alcohol on its busses, or not to undertake the conveyance of any passenger/s that enters the vehicle whilst intoxicated.

• All Sunflower M3 fares and schedules are subject to change without notice.